Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you see the menu screens at all?If you hold a flashlight to the screen, are you able to make out any images that way?
My apologies for missing you earlier. Yes your messages came through, but the multiple replies can get delayed through the queue so I'm just now seeing them.
I've sent you an optional call offer, or we can continue here if you prefer.
I'll plan to continue here, you can accept the call if you wish.
The most likely failure point here is the power supply/led driver board, though in rare cases the actual led lights can fail, you'd always replace the board first, which you can get here: http://bit.ly/2amdUuH
Note that there are a few versions of this, so double check your existing board number for an exact match before ordering.
Yes that would be just fine, let me know how the power board works out and if that by chance doesn't help we can discuss further options for you.
It sounds like you may have a loose/missing connector inside. Put the old board back, power on if possible to test, then replace the new board and if it comes on you can try to manually install the latest software off the samsung site here: http://www.samsung.com/us/support/owners/product/UN46EH5000FXZA under the downloads tab
Were you able to get it on at all to even try the update?