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Hi , I`m JackPerhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;Also ,Can you please give me the tv`s full model number written on the back cover ?
Could it be 65UF6450 for example ?
As you don`t seem to be available at this time I will step out for lunch , send me a reply and I`ll get back to you ASAP