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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My smart TV is not updating

Customer Question

My smart TV is not updating
Submitted: 4 months ago.
Category: TV
Expert:  Nathan replied 4 months ago.

Hi Harold, can you tell me how you were trying to update?
Are you using the tv over wifi?

Customer: replied 4 months ago.
My smart TV it hoop up to wire connected
Expert:  Nathan replied 4 months ago.

You mean it is connected directly to your router, via a wired ethernet connection?
If you go into the tv menu, under Help, or About, it should show the current software version. What do you see there?