Have TV Questions? Ask a TV Technician
Hello, Sorry you're having problems. In order to proceed I need the full model number (not serial) off of the back of the TV please.
I also need to know the following:
1) The rough age of the set.
2) What is connected to it (cable/SAT box, DVD, home theater, etc.)?
3) When the screen goes black- grab the original LG remote and press MENU- will the TV's own MENU show up even when the screen is black?
I'm not sure if you're having problems replying? Please don't try to reply to the e-mail the site sends you. Instead use the link to get to the site page and reply here.
Please reply back when you're at the set as it's impossible to solve technical questions otherwise.