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Sorry you are having trouble here
Do you sound please?
Is the screen black?
OK press the menu button of the sets own remote control does the menu come up or not please?
Sorry I cant take a phone call myself right now I have problems myself with that I can continue texting however
Its been a few hours\days now since you submitted your question however I have not seen any replys here what you need to do is just reply back here their will be a box for you to type in and just let me know the info above please and we just move on a step at a time, its and info gathering exercise about your issue then an answer or conclusion.
Let me know please