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Jack
Jack, Technician
Category: TV
Satisfied Customers: 8343
Experience:  40 years experience as audio,video repair and installation tech
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Am having some fixable issue with my tv, But can't figure

Customer Question

Hi
JA: Hi. How can we help?
Customer: Am having some fixable issue with my tv
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: But can't figure out how
JA: What troubleshooting have you tried?
Customer: VS-50111 mitsubishi
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Pip input and pip/pop on temote
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Customer: Remote
Submitted: 4 months ago.
Category: TV
Expert:  Aric replied 4 months ago.

Hello, What is the problem that you're having exactly?

Customer: replied 4 months ago.
Am waiting
Customer: replied 4 months ago.
My video is centered in the middle of the tv
Customer: replied 4 months ago.
It's not showing full screen
Expert:  Aric replied 4 months ago.

Thank you.

First, reboot the Cable/SAT box by disconnecting it from power for 10 seconds and plugging it back in. Upon rebooting, if the screen aspect is still incorrect, then look for the following buttons on the Cable/SAT remote:

Aspect
Zoom
HD Zoom
Ratio
(#) symbol under the 9 key

Find any buttons with those labels and use them to attempt to correct the picture size. Let me know what happens.

Expert:  Aric replied 4 months ago.

No thank you, ***** ***** take a phone call. Run through the steps I posted above and if you get stuck- simply reply back on this page.

If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.

Customer: replied 4 months ago.
I don't wonna pay any extra than what I have paid
Expert:  Aric replied 4 months ago.

No I can't take a phone call- sorry. The site sends that offer to you automatically- it's not anything I have any control over. Please simply RUN through the steps POSTED ABOVE and reply back on this page if you get stuck.

Customer: replied 4 months ago.
Can you give me a step by step procedure
Customer: replied 4 months ago.
Where is aspect
Expert:  Aric replied 4 months ago.

Reboot your cable box first.

Expert:  Aric replied 4 months ago.

That usually fixes the problem, so it's the first thing you should try.

Customer: replied 4 months ago.
I don't have one
Customer: replied 4 months ago.
Are you saying you can't help me and so I should wait 24hrs???
Expert:  Jack replied 4 months ago.

Hello , i`m Jack , different tech.

Still need help with this ?

Customer: replied 4 months ago.
I just need my refund u think we are not getting anywhere with this. This is scam
Customer: replied 4 months ago.
Am still waiting for my refund which has not posted in my account yet