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The three colored wires are they red\green\blue?
Its been a few hours\days now since you submitted your question however I have not seen any replys here what you need to do is just reply back here their will be a box for you to type in and just let me know the info above please and we just move on a step at a time, its and info gathering exercise about your issue then an answer or conclusion.
Let me know please
Actually that is not correct you asked the question at 10.20 on 17th I replied at 10.25 so 5 mins later so maybe you never came back to check?
The reply I gave was NOT an answer it was a request for information we then move on, it doesnt even look like an answer so I have no idea where you are coming from with that, its not possible to answer any technical queries off the bat and that is for anything you can think of including cars machinary anything
Do need more help with this, Barbara? If so, can you tell me which specific model roku you have? There are several known as the "roku 2" (xd, xs, etc)
If you wanted to cancel/refund, that is something that you'd initiate through the account/help page.