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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Brand new SonyBluray wireless dvd/Disc BDP-S3700 cannot

Customer Question

Brand new SonyBluray wireless dvd/Disc BDP-S3700 cannot connect to the internet,in order to play netflix movies,etc.Theplayer came with an adapter. After plugging in the adapter and turning on the player and the .tv (not a smart tv)nothing happened when we tried to bring up Netflix. The box claims "wireless LAN built in" but could not get connected tenth internet. "
It will play a DVD in it's tray perfectly. Please help.
Submitted: 4 months ago.
Category: TV
Expert:  Dan replied 4 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. The player needs to be connected to your home network using WiFi. Does your home network have wireless capabilities?