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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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New Vizio D smart tv. All is well except I can't seem to get

Customer Question

New Vizio D smart tv. All is well except I can't seem to get connected to Netflix. I have anoter Vizio that has it, but can't figure this new one out
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: Just a sec
JA: What troubleshooting have you tried?
Customer: D48-D0 days old
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Nope
Submitted: 3 months ago.
Category: TV
Expert:  Thomas replied 3 months ago.

Hi! My name is ***** ***** I'm happy to help!

1. Is the TV connected to the internet? Can you verify this by using other apps that require internet connection and see if they work?

2. What error does the Netflix app give you?