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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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MY Panaconic tv has no sound. There is sound when I play the

Customer Question

MY Panaconic tv has no sound. There is sound when I play the DVD. My son was here doing some taping. That may be a factor.
Submitted: 4 months ago.
Category: TV
Expert:  Sam Dennis Bradley replied 4 months ago.

Thank you for your question.

If you have cable box or satellite receiver try unplugging it for a minute and plug back up.

Expert:  Sam Dennis Bradley replied 4 months ago.

Or try unplugging the tv and plugging back up also.

Customer: replied 4 months ago.
This did not work. I did both things you suggested.
Customer: replied 4 months ago.
This did not work. I did both things that you suggested.
Expert:  Sam Dennis Bradley replied 4 months ago.

Thank you...The sound circuit may have been damaged and it is located in the MAIN BOARD.

Expert:  Sam Dennis Bradley replied 4 months ago.

Does this set have a built in DVD player or is the DVD player you mentioned separate?

Customer: replied 4 months ago.
How can I do that?
Customer: replied 4 months ago.
The DVD player is separate
Expert:  Sam Dennis Bradley replied 4 months ago.

OK thanks...It occurred to me to check the menu to see if the speakers are turned OFF

Customer: replied 4 months ago.
The speaker output is on
Expert:  Sam Dennis Bradley replied 4 months ago.

To locate a MAIN BOARD availability you will need the model number and do a search on CLICK HERE and match the board numbers with the one in your set.

Once you are sure you have located the correct board you can either purchase from that link or shop with part number on Ebay. It will require simple practical experience taking the back off the set and unplugging and unscrewing and putting new one back.

Customer: replied 4 months ago.
Is there nothing else. I can try?
Expert:  Sam Dennis Bradley replied 4 months ago.

Did you unplug the tv?

Customer: replied 4 months ago.
I did unplug the tv and the cable box also
Expert:  Sam Dennis Bradley replied 4 months ago.

You could also try changing the HDMI or RCA jacks to a different location on the set

Customer: replied 4 months ago.
I need more explanation
Expert:  Sam Dennis Bradley replied 4 months ago.

The HDMI cable or red white yellow cable. to a different plug on the set

Expert:  Sam Dennis Bradley replied 4 months ago.

Most tv's have at least 2 locations for these cables

Expert:  Sam Dennis Bradley replied 4 months ago.

When you change the cable the setting will have to coincide in the input menu

Expert:  Sam Dennis Bradley replied 4 months ago.

This is a long shot but however a possibility.

Customer: replied 4 months ago.
What are the RCA jacks
Expert:  Sam Dennis Bradley replied 4 months ago.

Located where all the plugs are for signal could say AV1 or AV2

Expert:  Sam Dennis Bradley replied 4 months ago.

yellow is video and red is right audio and white is left audio

Expert:  Sam Dennis Bradley replied 4 months ago.

You have to see how you already have your signal hooked up

Expert:  Sam Dennis Bradley replied 4 months ago.

either HDMI OR RCA CABLES

Customer: replied 4 months ago.
I have no cord running in to component IN 2, but I have three (dark green, light green and red) in Component in 1. I have a white and a red cable into Audio Amp
Expert:  Sam Dennis Bradley replied 4 months ago.

I recommend changing to IN 2 the three and making the change in the menu

Customer: replied 4 months ago.
We have changed that but there is no sound.
Expert:  Sam Dennis Bradley replied 4 months ago.

That means the MAIN BOARD is likely received damage due to improper input.

Expert:  Sam Dennis Bradley replied 4 months ago.

Of external source

Expert:  Sam Dennis Bradley replied 4 months ago.

Provided you don't have an audio amp hooked to the tv

Customer: replied 4 months ago.
No, we do not have an amp hooked to the tv
Expert:  Sam Dennis Bradley replied 4 months ago.

Then I recommend changing the MAIN BOARD as previously mentioned as it contains the audio circuitry

Customer: replied 4 months ago.
Do I have to pay th $38. To find this out?
Expert:  Sam Dennis Bradley replied 4 months ago.

It's up to you but if you have future questions..it may pose a problem

Expert:  Sam Dennis Bradley replied 4 months ago.

Please rate positive

Customer: replied 4 months ago.
I am not 100% satisfied, but tell me what you think. I would rate you positive.
Expert:  Sam Dennis Bradley replied 4 months ago.

To be honest, if you don't rate at all I think you won't be charged but future service will be hindered

Customer: replied 4 months ago.
O.K. Thanks. I won't rate.
Expert:  Sam Dennis Bradley replied 4 months ago.

Ok have a nice day

Expert:  Sam Dennis Bradley replied 4 months ago.

You can donate any amount on my website CLICK HERE