Have TV Questions? Ask a TV Technician
Hello and thank you for the question...Have you checked your original remote for the CC button?
Have you tried unplugging the set for about a minute and plugging back up?
Are you sure the batteries are good in the remote?
Do you still have the CC?
If you do change channels and see if it's still there.
You have a glitch in the MAIN BOARD and will require replacement of that board. I suggest using the model number and any product code visit CLICK HERE for part number and availability and matching picture
Do a search there
That link can be used for reference and a more economical price can be found on Ebay
Be sure all numbers match your set.
Replacement requires taking the back off the set and unscrewing and unplugging the MAIN BOARD and installing the new one same way.
Anyone with simple practical experience can make the replacement.
If you have no further questions please rate positive
That is when you log out...thank you