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I am very sorry for delays we have had a site problem, can you please get me the model number found on the back of the set?
Its been a few hours\days now since you submitted your question however I have not seen any replys here what you need to do is just reply back here their will be a box for you to type in and just let me know the info above please and we just move on a step at a time, its and info gathering exercise about your issue then an answer or conclusion.
Let me know please