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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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When i power my tv only solid red light comes on nothing

Customer Question

when i power my tv only solid red light comes on nothing else happens , I tried new batteries resetting control, unplugging for few minutes
Submitted: 4 months ago.
Category: TV
Expert:  Shahid replied 4 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.

1- How old is the TV and how long it have had the problem?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.

Customer: replied 4 months ago.
approx 3 years since yesterday
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Shahid replied 4 months ago.

- Does power indicator light respond when press power button to turn On the TV?

- Does screen glow/ show backlight or any graphics appear on TV screen?

Customer: replied 4 months ago.
only solid red light
no graphics just black screen
Expert:  Shahid replied 4 months ago.

OK, have you tried to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check?

Customer: replied 4 months ago.
did you not read my first message
i explained everything i did and what is was doing i unplugged it since yesterday and plugged a little while ago
Customer: replied 4 months ago.
i rather you call me
Expert:  Shahid replied 4 months ago.

OK, it was mentioned "unplugging for few minutes" so I wasn't sure how long it was left unplugged.

Let me send you phone call offer to proceed. Feel free to ignore if you prefer to troubleshoot the issue here in text format chat.

Thanks.

Customer: replied 4 months ago.
i just paid 26.00 now you want another 26?
Expert:  Shahid replied 4 months ago.

I sent you Phone Call service offer as per website rules to proceed. If you do not want it then simply ignore it and we can continue here.

Customer: replied 4 months ago.
the question is i paid 26 allredy, is that another 26?
Expert:  Shahid replied 4 months ago.

Yes, phone call is premium service and would cost you additional $26

Thanks.

Customer: replied 4 months ago.
for how long, until we get it fixed or is there a time limit?
Expert:  Shahid replied 4 months ago.

In either way (phone call or text chat) I'll provide you info about what is wrong in TV and how it can be fixed, you might need to replace parts/ board in TV and that would take time to do so.

Thanks.

Customer: replied 4 months ago.
you now i dont want to proceed, this is not to my satisfation
thanks you
I expect not be charged
this was not helpful at all
Expert:  Shahid replied 4 months ago.

OK, please contact customer service through home page link for any billing issue.

Thanks.

Customer: replied 4 months ago.
number please
Expert:  Shahid replied 4 months ago.

Sure, below is link and number to contact customer service..

http://ww2.justanswer.com/help
Call USA:(###) ###-####br />United Kingdom - 0***-***-****
Ireland - 1800-760-906

Thanks.