Have TV Questions? Ask a TV Technician
Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
1- How old is the TV and how long it have had the problem?2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
- Does power indicator light respond when press power button to turn On the TV?
- Does screen glow/ show backlight or any graphics appear on TV screen?
OK, have you tried to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check?
OK, it was mentioned "unplugging for few minutes" so I wasn't sure how long it was left unplugged.
Let me send you phone call offer to proceed. Feel free to ignore if you prefer to troubleshoot the issue here in text format chat.
I sent you Phone Call service offer as per website rules to proceed. If you do not want it then simply ignore it and we can continue here.
Yes, phone call is premium service and would cost you additional $26
In either way (phone call or text chat) I'll provide you info about what is wrong in TV and how it can be fixed, you might need to replace parts/ board in TV and that would take time to do so.
OK, please contact customer service through home page link for any billing issue.
Sure, below is link and number to contact customer service..
http://ww2.justanswer.com/help Call USA:(###) ###-####br />United Kingdom - 0***-***-**** Ireland - 1800-760-906