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Richard
Richard, Technician
Category: TV
Satisfied Customers: 33942
Experience:  Avid TV Technician
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My computer will not come on screen. Screen stays black. How

Customer Question

My computer will not come on screen. Screen stays black. How do I reboot. Went offduring thunder storm yesterday.
Submitted: 8 months ago.
Category: TV
Expert:  Richard replied 8 months ago.

Hi there and welcome

Can you please remove the power cable and then hold the power button down for 60 seconds then release.

Then connect the power cable, turn on the computer and tell me if it then starts please.

Customer: replied 8 months ago.
I don't know where the powerc
Expert:  Richard replied 8 months ago.

The power button you mean?
On your computer?

Customer: replied 8 months ago.
I do not know where the power cable is.
Expert:  Richard replied 8 months ago.

This is where the cable goes into the power socket, you can remove it from the power socket.

Customer: replied 8 months ago.
No, do not all me and I do not want any addition charges on my card.
Customer: replied 8 months ago.
Starting to sound more and more like a scam.
Expert:  Richard replied 8 months ago.

I do not understand what your saying.

Look at this statement...

"No, do not all me and I do not want any addition charges on my card."

All I am asking you to do please is disconnect the power cable from the computer.