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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have problems getting the tuner to work properly have not

Customer Question

I have problems getting the tuner to work properly have not been able to receive 2channel 2
Submitted: 3 months ago.
Category: TV
Expert:  Shahid replied 3 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.

- Was TV working fine before to receive channels through same antenna?

- How old is the TV and how long it have had the problem?


Customer: replied 3 months ago.
No the set (TV) has always had problems
Customer: replied 3 months ago.
the set is new
Expert:  Shahid replied 3 months ago.

OK, is the TV still under warranty?

Customer: replied 3 months ago.
should be
Expert:  Shahid replied 3 months ago.

OK, how many channels you're missing in TV and have you confirmed the antenna is working properly by connecting another TV to same antenna point to get those missing channels?

Customer: replied 3 months ago.
well I will be returning the set
Customer: replied 3 months ago.
I will be requsting a refund for the service call I was just chaged to
Expert:  Shahid replied 3 months ago.

OK, contact customer service through main page for any billing issue.


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