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If you press the menu button of the sets own remote control does the menu come up please?
Let me know by replying back here thank you
Please if you do not understand why I have asked this please let me know this is an important check.....
Its been a few hours\days now since you submitted your question however I have not seen any replys here what you need to do is just reply back here their will be a box for you to type in and just let me know the info above please and we just move on a step at a time, its and info gathering exercise about your issue then an answer or conclusion.
Let me know please