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Nathan, Installer
Category: TV
Satisfied Customers: 19561
Experience:  Custom home theater installer, authorized dealer top brands.
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My Mom's Samsung LN40C530F1FXZA, S/N: Z1MC3CUZ425137E,

Customer Question

My Mom's Samsung LN40C530F1FXZA, S/N: Z1MC3CUZ425137E, Version: SQ06, that she purchased in May of 2010, stopped working.
The red light comes on and clicks powering on/off. Is this due to a capacitor issue, and is it on your recall list?
Thank you,
Submitted: 3 months ago.
Category: TV
Expert:  Nathan replied 3 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Rebecca.

No, the recall issues for bad caps were for models prior to yours, and even if it had been included the settlement period is long past.

Unfortunately, the issues you are experiencing are still symptomatic of an internal hardware defect though, meaning a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2010 model tv, that type of failure wouldn’t be surprising; the tv is past its service life at this point.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty in the under $300 range.

Depending how you’d like to proceed here, I can help with finding parts, finding a repair shop, or recommending replacement options. Just let me know.

Best regards, ***** ***** for the news,


Expert:  Nathan replied 3 months ago.

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