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Hello, Sorry you're having problems. I need some more information from you to solve this:
1) Elaborate what you mean by "Unlock"? What exactly do you see on your screen?
2) What is the model number off of the back of the Insignia?
3) How do you receive "Rogers cable"- is there a BOX? If so, get me the brand and model off the front of the box and please tell me specifically HOW it is connected to the TV and we can proceed.
Please reply back so we can proceed.