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Master Fix It
Master Fix It, Technician
Category: TV
Satisfied Customers: 9388
Experience:  25 + Years experience repairing TVs, VCRs Computer etc.
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From East Haven, Connecticut. Our Sony KDL-46XBR3 46''

Customer Question

Good afternoon from East Haven , Connecticut.Our Sony KDL-46XBR3 46’’ BRAVIA XBR Ser:(###) ###-####first lost sound about a couple of years after we had purchased it. Thankfully it was under warranty.Approximately 6 months ago (or there about) I noticed that when we first turn it on, there wouldnt be any sound but once we do a reboot, the sound would come back on.About 3 weeks ago, the sound diminished so badly that although it was still broadcasting sound, I could barely hear it even with my hearing aid.I recall the first time it was repaired the guy replaced a board and Im wondering if that may be the defective part that is causing the problem.
Submitted: 9 months ago.
Category: TV
Expert:  Master Fix It replied 9 months ago.

Hi good afternoon from NC!

Thank you for that information.

Do you know what board was replaced ?

Thank you

Tech Michael

Customer: replied 9 months ago.
No, I was actually hoping you might
Expert:  Master Fix It replied 9 months ago.

Hi may I have the Serial #?

Also check the back for a date code;-)

Thank you

Tech Mike

Customer: replied 9 months ago.
Ser:(###) ###-####
Sony KDL-46XBR3 46’’ BRAVIA XBR
Customer: replied 9 months ago.
Those are the only info I could get in the back
Customer: replied 9 months ago.
May 207 is the manufacturing date
Customer: replied 9 months ago.
That's 2007
Expert:  Master Fix It replied 9 months ago.

Hi YEs thats it! lol

But, what was the reason for the board replacement?

Customer: replied 9 months ago.
It was not amplifying any sound
Expert:  Master Fix It replied 9 months ago.

Thank you YES that same board has failed yet once again. CHeck to see as it may still be covered under a warranty from the service tech or the part manufacturer.

Let me know, but either way that same board needs to be replaced to fix this sound issue.

I wish I had better news for you, I really do.

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you

Sincerely

Tech Michael

Customer: replied 9 months ago.
MikeThat was back in 2011Its no longer under warranty and why I contacted your company
Expert:  Master Fix It replied 9 months ago.

Hi, we dont make repairs we can only advise. if you would like to order that board, I will gladly show you who the best place is to get that that board, and I will help you replace it. There is no soldering needed, it simply plugs in ;-)

Please let me know on that?

Thank you

Tech Michael

Customer: replied 9 months ago.
Mike if I know which board to replace, I certainly wouldn't go this route. Sorry but I dont think I can help you either.
Customer: replied 9 months ago.
Perhaps I expected too much and I am sorry about that.
Customer: replied 9 months ago.
I hope you understand
Customer: replied 9 months ago.
I have to go
Expert:  Master Fix It replied 9 months ago.

Hi, Im sorry about that. Really.

Please rate my service kindly because its the only way I am compensated for my time and expertise with you.

Thank you

and have a great day anyway!
Tech Michael

Customer: replied 9 months ago.
If I do , would that mean I will not get my 38 back?
Expert:  Master Fix It replied 9 months ago.

Hi I will mention this to Customer Service they make that determination, they are usually pretty good about things like this but I am only a Technician. But I can tell you in the 10 years i have been with them almost everyone is satisfied with their service;-)

In any case, that board will need to be replaced either by you ar a tech. Those boards usually come with a 1 year warranty from the manufacturer. You can ask the last tech about where irr came from and contact them directly. At least the will send you a brand new working sound board;-)

Tech Mike