Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the make/model of the tv?
Thanks, ***** ***** describe those icons a bit more?
Thank you for confirming.So that means that the tv is in the retail/demo mode, rather than the home use mode.Go into the tv settings menu, and under Initial Setup, and set the Use Mode to HOME
The main menu, where you'd have picture/sound options, etc.
Home menu is not it.
It should say just Menu or Setup
It isn't part of the manual, it will be in the main menu with the picture/sound options.
I"m sorry I misunderstood you then I think when you were saying the home button.
So do you see Initial Setup?
Keep looking, you should see either Initial Setup, or Factory Reset
Do you see an Advanced section of the menu, or a Factory Reset option?
Keep scrolling to get to the next page.
you need to get to Advanced, and from there you'll see Reset
So for the whole sequence: Menu, Setup, Advanced, Reset
You're in the wrong menu still.
Look in options first, please, if not there then home.
From there you're looking for setup, then advanced, then pick reset
this factory resets the tv, you'll have to go through the setup (channel scan, etc) and will then see an option for use mode and pick Home (not retail/demo)
Try using the actual menu button on the tv itself
Should be right on the front of the tv.
Are you sure you are using the correct remote?
Do you perhaps have a sony dvd player remote you're using instead of the tv remote?
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