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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My screen goes black, I have had this tv a year and this has

Customer Question

Hi
JA: Hi. What is your issue regarding?
Customer: My screen goes black
JA: How long has this been going on?
Customer: I have had this tv for about a year and this has always happened
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Aquos
JA: Huh?
Customer: Sharp aquos
JA: What troubleshooting have you tried?
Customer: Simple unplug, check all connections etc
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thanks
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: TV
Expert:  Aric replied 4 months ago.

Hello, Sorry you're having problems.

In order to solve this, I need more information:

1) What is the model number off of the back of the TV (starts with LC)?

2) What is connected to the set (cable/SAT box, DVD, Home Theater, etc.)?

3) Does the screen go black with ALL sources you view from (cable, DVD, etc.)?

4) WHEN the screen goes black, if you grab the original Sharp remote and press MENU, will the MENU display?

Customer: replied 4 months ago.
Lc 60TQ15U
Expert:  Aric replied 4 months ago.

Thanks. Please reply back to the rest so we can proceed. We need to determine if the issue is with your TV itself, or the peripherals/cabling.

Customer: replied 4 months ago.
Cable, only does this with cable
Expert:  Aric replied 4 months ago.

Elaborate on "Cable"- Cable "Box", or direct coaxial cable from wall to TV.

Customer: replied 4 months ago.
I never used the other remote
Expert:  Aric replied 4 months ago.

I didn't asked anything about "the other remote", not sure what you're saying, but we really need specifics to solve this. Also, I need to know how OFTEN it goes black, and how long does it stay black?

Customer: replied 4 months ago.
I have a cable box
Expert:  Aric replied 4 months ago.

Please give me a detailed description of the screen going black- in other words, how often and when does this occur, how long does it stay black, is there still sound when the screen goes black, etc.?

Customer: replied 4 months ago.
Wow I scrolled up and you asked me if I use the original sharp remote and pressed menu
Customer: replied 4 months ago.
Is this real?
Customer: replied 4 months ago.
Did you just dumb me?
Expert:  Shahid replied 4 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it.

Does the problem only occur when watch cable channels?

Thanks.

Expert:  Shahid replied 4 months ago.

We are real human and technicians working here, did you get above reply?