Have TV Questions? Ask a TV Technician
Hello, Sorry you're having problems.
A Parental Lock would pop up a screen with 4 boxes asking you for a code- is that what you're seeing?
Also how long is the TV staying on before shutting off?
I'm not sure if you're having problems replying? Please don't try to reply to the e-mail the site sends you. Instead use the link to get to the site page and reply here.