Have TV Questions? Ask a TV Technician
I am the person that will be helping you today.
As far as sound goes, are you using the built in speakers or an external system?
I will be standing by, looking forward to your response.
Thank you for the update. There are a few things that may cause this problem, so let's go download list of things now.
- First, verify that the TV's volume is turned up and not muted. You'd be surprised how often this is the problem.
- Second, go into the Audio menu and disable any audio effects, such as "Simulated'.
- Next, on the TV menu, for the Audio, verify that the Speakers are set to On.
- Please, report back.
That sounds like the mute indicator. Are you sure it is not muted?
Please, give me a little background about the problem that caused this in the first place. That may help us locate the culprit. How exactly did your father "mess" the tv up?
Did he by any chance plug in a set of headphones into the tv?
I understand. At this point, you may want to factory reset the TV. You can do that from within the Settings menu. Do you want to do that report back?
The initial setup is not the same as resetting. Please, factory reset the TV.
Please, follow the instructions below to reset the tv:- Turn the tv on.
- While holding down the UP ARROW button on the remote control, press the POWER button on the TV. The tv will turn itself off and reset.