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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Can't get any sound. Hooked up different tv to dish

Customer Question

Can't get any sound. Hooked up different tv to dish receiver. Older tv.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Hitachi model 57F500A 2004
JA: What troubleshooting have you tried?
Customer: Changing cords and trying to change tv settings. Dish remote programmed .
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Other tv was smaller, and newer connected with HDMI cord from receiver to tv. Using older plug ins with colors
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 11 months ago.
Category: TV
Expert:  Jason Jones replied 11 months ago.

Hello,

I am the person that will be helping you today.

What is the brand and model name of your Dish Receiver?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 11 months ago.
Model # ***** w sling, blockbuster brand
Expert:  Jason Jones replied 11 months ago.

Just to be clear, did you make sure that the volume is turned up and the TV is not muted?

Customer: replied 11 months ago.
Customer: replied 11 months ago.
Fyi...We successfully programmed the dish remote to the tv.
Expert:  Jason Jones replied 11 months ago.

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

Expert:  littlerusty2005 replied 11 months ago.

Hello, my name is Rusty. What type of cable is currently connecting it to your TV?

Customer: replied 11 months ago.
Heavy duty cord with red yellow and white
Expert:  littlerusty2005 replied 11 months ago.

Ok, and do other devices work on that same TV?

Customer: replied 11 months ago.
When we hook up DVD player. "Progressive scan mode" come up On tv screen. No picture or sound, yet player running
Expert:  littlerusty2005 replied 11 months ago.

Ok, are you using the same cable to connect your DVD player as your dish box?

Customer: replied 11 months ago.
Have two different ones, switched back and forth.
Expert:  littlerusty2005 replied 11 months ago.

Use only the red/white/yellow to connect your DVD player. Switch to the correct input, and tell me what you see/hear.

Customer: replied 11 months ago.
We had dish receiver hooked up from
Customer: replied 11 months ago.
To tv and had no sound.
Expert:  littlerusty2005 replied 11 months ago.

Yes, but using that exact same cable, connect your DVD player, and verify that you're on the correct input. Did the DVD play using the EXACT same cable you used to connect dish?