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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My son moved my pansonic plasma tv to our basement and I do

Customer Question

My son moved my pansonic plasma tv to our basement and I do not know how to reconnect it
Submitted: 5 months ago.
Category: TV
Expert:  Aric replied 5 months ago.

Hello, Sorry you're having problems. You posted the part number of the speakers on the sides of the TV. We need the following info to help you:

1)What is the model number on the sticker on the center of the back of the TV itself?

2) What exactly are you trying to connect to the set (be specific: Cable Box using HDMI cable, etc.)?

3) What exactly do you see on your TV screen right now?

4) Is the power light on the TV blinking?

Customer: replied 5 months ago.
sticker number is *****
connecting to a Panasonic digital receiver TU-PT700U and then to a cable box
nothing shows on the TV
Expert:  Aric replied 5 months ago.

Okay the TU-PT700U is the Media box the TV requires. How exactly is the cable box connected to that?

Expert:  Aric replied 5 months ago.

Also, elaborate on "nothing shows on the TV"- is the power light lit or does the set appear completley "dead"?

Customer: replied 5 months ago.
Aric this computer is upstairs. I see there is an option to talk on the phone. That may be helpful for both of us. would that be helpful
Customer: replied 5 months ago.
The TV is in the basement
Expert:  Aric replied 5 months ago.

I cannot take a phone call, but you can use that extra services function on the site and perhaps another expert will pick it up?

Customer: replied 5 months ago.
Ok well lets try this first. I am just not sure I have put all the pieces where they should go. the TV was fine a week ago set up in our living room. I believe it will work if I just have the parts connected properly
Customer: replied 5 months ago.
Should a cable coaxle be connected to the TV?
I do not see a place for that
Expert:  Aric replied 5 months ago.

I am requesting specific information since I am not there to see what you have connected to what or what the TV is doing exactly. Please write down the answers to these specific questions so we can proceed.

1) What is the Brand and Model off of the front of the cable box?

2) Is the Panasonic Media Receiver Box connected to the TV currently?

3) What EXACTLY do you see on the TV right now as far as signs of life (is the power light lit, blinking, or out completely)?

4) What happens when you press the power button on the TV?

Customer: replied 5 months ago.
Ok I am seeing componet 2
Expert:  Aric replied 5 months ago.

You didn't reply back to anything else that I asked so therefore I cannot help. I will opt out and open the question up.

Customer: replied 5 months ago.
Wow
Expert:  Nathan replied 5 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Sharon.

If you still need help with this, I'd be happy to assist you either here or by phone.

To start, you should have coax from a wall jack to the cable box, then another set of connections (component, composite, etc) from the cable box to the media box.

The media box connects to the tv with 2 separate cords, a black and a white. Can you please verify the current arrangements for me?

Expert:  Nathan replied 4 months ago.

Do you need more help with this?