How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Well my toshiba model#55G31OU is locked I cannot find the

Customer Question

Hi my name is ***** ***** my toshiba model#55G31OU is locked I cannot find the Pin Code, how can i change it?
Submitted: 4 months ago.
Category: TV
Expert:  ymjack replied 4 months ago.

Just a moment please

Expert:  ymjack replied 4 months ago.

Please power down tablet.

Expert:  ymjack replied 4 months ago.

Do you have everything you need backed up up on your tablet?

Customer: replied 4 months ago.
I have a television that i am trying to get turned on do you want to charge me more
Expert:  ymjack replied 4 months ago.

not following your comment.

Customer: replied 4 months ago.
Will that be for everthing
Expert:  ymjack replied 4 months ago.

Ok, so this question is regarding a TV or a tablet?

Customer: replied 4 months ago.
It is regarding a TV
Expert:  ymjack replied 4 months ago.

OK. The category shows computer for this question. Please power the TV on

Customer: replied 4 months ago.
my power is on
Expert:  ymjack replied 4 months ago.

Ok. pls go to the screen where u enter PIN

Customer: replied 4 months ago.
okay it says enter digit Pin code
Expert:  ymjack replied 4 months ago.

Instead of entering a PIN, please press the INFO button four times

Customer: replied 4 months ago.
okay
Expert:  ymjack replied 4 months ago.

You should now be able to enter a new pin

Expert:  ymjack replied 4 months ago.

To Change your PIN code Press the MEN button and highlight the Locks menu icon.

Expert:  ymjack replied 4 months ago.

2) Then press the down arrow to display the PIN code entering screen

Expert:  ymjack replied 4 months ago.

3) Enter your four-digit PIN code and press ENTER

Expert:  ymjack replied 4 months ago.

4) Press the down arrow to highlight NEW PIN Code and press ENTER

Expert:  ymjack replied 4 months ago.

5) Input the new four-digit code and press. .Reenter the PIN code to confirm it.

Expert:  ymjack replied 4 months ago.

6) Predd ENTER. The new PIN should now be active.

Expert:  ymjack replied 4 months ago.

Sorry, 6 had a typo.

6) Press ENTER. The new PIN should now be active.

Customer: replied 4 months ago.
the no signal power callme on my phone YVETTE because I am not understanding you plus my tv is still not working
Expert:  ymjack replied 4 months ago.

sorry, I've been waiting for you. The Premium Support request did not seem to go through. Did Just Answer contact you?

Customer: replied 4 months ago.
I had wrote to call me because l am not totally understanding you well plus my television is still not working
Expert:  ymjack replied 4 months ago.

I just sent you a proposal for phone support. Do you see it?

Customer: replied 4 months ago.
But Yvette how much is this going to be total it. seems like a lot of money
Expert:  ymjack replied 4 months ago.

$20 more. It seems like you requested the additional support but it didnt go through

Expert:  ymjack replied 4 months ago.

Sorry, $21

Customer: replied 4 months ago.
again l ask just total how much will it be
Expert:  ymjack replied 4 months ago.

It will be an additional $21. How much were you quoted to reach me initially?

Customer: replied 4 months ago.
Okay
Expert:  ymjack replied 4 months ago.

So what have u decided?

Customer: replied 4 months ago.
To go ahead with what you have said, l just hope l will understand you
Expert:  ymjack replied 4 months ago.

so u want to continue over the computer rather than a phone call? Is that correct?

Customer: replied 4 months ago.
Oh that's right 20.00extra is the phone, no let's do the phone
Expert:  ymjack replied 4 months ago.

You should have seen something on your screen to approve the additional support. Did u see it?

Expert:  ymjack replied 4 months ago.

do u see an option for phone support?

Expert:  ymjack replied 4 months ago.

There may be a problem with processing your payment. You should have received a notification via email or popup while we were on the chat.

Expert:  ymjack replied 4 months ago.

I haven't received a response from you in a while. Unfortunately, I will need to log off if you do not respond.

Expert:  ymjack replied 4 months ago.

I recommend you close this question and open in Electronics >TV's. Good night.

Expert:  Shahid replied 4 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it.

Please reply back if you still need assistance.

Thanks.