How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

The picture and sound went off but i still had power, once

Customer Question

the picture and sound went off but i still had power
JA: How long has this been going on?
Customer: once it did that i went out and bought another, if thgis is worth fixing i will give it to my brother
JA: What troubleshooting have you tried?
Customer: i am not mechanicly inclined you are the first person that i have tak\lked to about it
JA: Thank you.
Customer: what shoiuld i do first
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: i appreciate your time and i am willing to pay for his time if he can help
JA: When we are ready I'll take you to the appropriate web page.
Customer: thank you
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: TV
Expert:  Anthony_Infotech replied 3 months ago.



Can you get me the model number of the TV please found on the back of the set?