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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Half of my tcl tv is gone black

Customer Question

half of my tcl tv is gone black
Submitted: 4 months ago.
Category: TV
Expert:  Shahid replied 4 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.

1- Could you please get me the complete model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

3- How old is the TV and how long it have had the problem?

Thanks.

Customer: replied 4 months ago.
The tv is 3 months old, all i got connected to it, is a directv box
50fs3800tcaa
Expert:  Shahid replied 4 months ago.

- Is the left half or right half of screen went black?

- Does menu or volume graphics appear when press menu or volume buttons on TV or its remote?

Customer: replied 4 months ago.
i am facing the tv its the right hand side menu apears but volume graphics does not
Expert:  Shahid replied 4 months ago.

OK - Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, can you try it now and reply back with the result?