Have TV Questions? Ask a TV Technician
Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
Thanks for the info, since you get sound from TV when send file from computer that means TV itself is fine and problem definitely coming from connected cable box that should be rebooted to resolve the issue.
Please unplug cable box power cord from wall outlet for 5 minutes to reset, replug back in and let it reboot that may take few minutes to finish and check sound output.
If sound problem still persist after rebooting cable box then you would need to call cable company to replace the cable box due to hardware failure in box, your TV seems just fine and has no issue with sound circuit. I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.Regards,Shahid.
OK, fingers crossed~
Do you get cable channel sound in TV?
Hi, do you need any further assistance with this question?