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littlerusty2005
littlerusty2005, Expert
Category: TV
Satisfied Customers: 5824
Experience:  Plasma, LCD, LED, converters, resolution specialist.
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My sound bar will not work when switching over to Netflix or

Customer Question

My sound bar will not work when switching over to Netflix or any other app on my Sony smart tv.
Submitted: 8 months ago.
Category: TV
Expert:  littlerusty2005 replied 8 months ago.

Hello, my name is Rusty. I need a little more information. What is the model number of your TV? How is the audio input on your soundbar connected? To the TV or something else?

Customer: replied 8 months ago.
KDL 50W700B
Customer: replied 8 months ago.
HDMI cable hooked into sound bar
Customer: replied 8 months ago.
HDMI cable from att uverse box hooked into HDMI 1. Both HDMI s are into HDMI 1
Expert:  littlerusty2005 replied 8 months ago.

Ok, I see the problem. That HDMI cable needs to be connected to your TV. The only two cables that need to go to the soundbar are the power cord, and an optical cable from your TV to the soundbar. Since you use HDMI as your input, it has no way of receiving signal from Netflix. Using the optical cable from the TV will send the Netflix audio, as well as any device plugged into your TV with an HDMI cable.

Expert:  littlerusty2005 replied 8 months ago.

It's saying your payment failed. In order to fulfill your request, I'll need you to contact customer service.

Here's how it should be connected:

Uverse HDMI to input 1 on your TV.

Optical audio out from your TV to the soundbar.

TV on HDMI 1.

Soundbar input on Optical.