Have TV Questions? Ask a TV Technician
Hello, my name is Rusty. I need a little more information. What is the model number of your TV? How is the audio input on your soundbar connected? To the TV or something else?
Ok, I see the problem. That HDMI cable needs to be connected to your TV. The only two cables that need to go to the soundbar are the power cord, and an optical cable from your TV to the soundbar. Since you use HDMI as your input, it has no way of receiving signal from Netflix. Using the optical cable from the TV will send the Netflix audio, as well as any device plugged into your TV with an HDMI cable.
It's saying your payment failed. In order to fulfill your request, I'll need you to contact customer service.
Here's how it should be connected:
Uverse HDMI to input 1 on your TV.
Optical audio out from your TV to the soundbar.
TV on HDMI 1.
Soundbar input on Optical.