Have TV Questions? Ask a TV Technician
Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it.
It seems Direct TV box isn't sending out sound signals to TV due to some reason that is why you wont get sound when watch TV channel, TV itself seems fine because it gives sound when playback DVD. Rebooting the Directv TV box will help to resolve the sound problem.
- Have you tried to unplug Direct TV box power cord from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?If not yet, can you try it now and reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.
Phone call assistance would cost you additional $26, I'm sending premium service offer for phone call as you requested, feel free to ignore if you prefer to troubleshoot the problem here in text chat format.
Hi, do you need any further assistance with this question?
Not sure why you're not replying.