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I will need the model number please found on the back of the set?
No that is a input, the model number will be directly on the back of the set usually on a sticky label and will clearly be marked "model number"
OK forget that for now I can advise you on this it will be in your interests
If you take it back to the shop they will simply relieve you of $50_$100 for the same advice I am going to say now
Do you want the advice?