Have TV Questions? Ask a TV Technician
Hello, Sorry you're having problems. There is no need to unplug the set for a couple of hours- that reply you received is from the TV Technician's assistance.
Can you please tell me, if when you first turn the TV on- the Samsung welcome screen displays bright and normally on the set?
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Thank you for the reply. Unfortunately this haze would indicate a failure in the LED/LCD panel of the set. This area is where the liquid crystal has pushed through and requires replacement of the screen.
However it's worth it to try a hard reset, as sometimes the processor in the TV can simply have locked up.
The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (not the remote), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up with a normal screen.
if you're still having the same problem (ie: Hazy or dark splotches or areas of the screen), this indicates a failure of the LCD compound in the screen. Unfortunately, to have this fixed, the entire screen would need to be replaced- which typically costs 80% of what the TV cost you when new. Whenever we see this issue the set is better off being replaced, as it will actually cost the same as having the pane of the set replaced. I'm very sorry for the bad news here and wish there were a quick fix.
The only small saving grace for this failure of the TV, without taking a complete loss on the set, is to contact a used/pulled parts supplier like: http://www.shopjimmy.com
They generally purchase TV's with bad screens to sell for parts. At least that may be a way to recoup a small amount of the loss.
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