Have TV Questions? Ask a TV Technician
Hello, Sorry you're having problems.
Scratches, are not a common symptom of this TV- typically "dots" would be. However by scratches, I would surmise "Lines".
In order to determine what is causing this, I need more info.
1) When did this problem occur?
2) Can you post back with a picture of the screen?
3) If you grab the original Mits remote and press MENU, does the MENU appear CLEARLY over those lines/scratches?
Let me know once you're able to see my reply.
I'm not privy in any way to billing, accounts, etc.- I'm an independent tech, not a site employee. You would need to direct those questions to customer service via the home page. You can direct billing questions here: http://*****@******.***