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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Panasonic 720 plasma hdtv / how do I find how to

Customer Question

I have a Panasonic 720 plasma hdtv / how do I find how to activate the audio digital output for my sound bar to work???
Submitted: 5 months ago.
Category: TV
Expert:  Jack replied 5 months ago.

Hi , I`m Jack , a TV/AUDIO repairman with 40 years experience.
Perhaps i can help you with this , please let me know when you are ready to proceed

Customer: replied 5 months ago.
ready
Expert:  Jack replied 5 months ago.

Hello

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Customer: replied 5 months ago.
cablebox and pvr
Expert:  Jack replied 5 months ago.

Most important , how are they connected ?

HDMI or color coded component cables ?

Customer: replied 5 months ago.
I am 80 years old not sure
Expert:  Jack replied 5 months ago.

no problem , we`ll figure this out.
You tried an optical cable at the back of the tv ?

Customer: replied 5 months ago.
Customer: replied 5 months ago.
the bar has a hook up one end goes in audio output on tv the other end in the bar
Expert:  Jack replied 5 months ago.

Your cable box should have one of those as well , did you give that a try ?

Expert:  Jack replied 5 months ago.

I meant optical out port

Customer: replied 5 months ago.
I tried on my pvr sound still comes from tv not the bar
Expert:  Jack replied 5 months ago.

May be a problem with the bar then

Ever heard any sounds out of that bar ?

Customer: replied 5 months ago.
when we 1st connected 2 months ago
Expert:  Jack replied 5 months ago.

O.k then this is a setup that stopped working , not a new one ?

Could that be a vizio sound bar by any chance ?

Customer: replied 5 months ago.
no it is a polk not cheap one
Customer: replied 5 months ago.
I will take it back to best buy have them try it there to see if it is working I called polk they said to contact you to see where the output control is in the tv
Customer: replied 5 months ago.
Is there no audio digital output control on the TV?
Customer: replied 5 months ago.
ARE YOU STILL THERE???
Expert:  Jack replied 5 months ago.

Sorry about that , my internet provider decided to shut down while we were talking

Expert:  Jack replied 5 months ago.

Just try a reboot for now , pull out the power cord and drain residual voltage by holding down any of the buttons on the bar for 20 secs or so