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Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 15768
Experience:  Over 16 years of experience installing and repairing electronics.
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I have an UpStar model: P32EWY8 Lost the picture after

Customer Question

I have an UpStar model: P32EWY8
Lost the picture after electrical power outage. TV screen was black. Replaced main circuit board and picture is now out of sync. The menu screen is off to the right of the screen. Any suggestions at this point?
Submitted: 5 months ago.
Category: TV
Customer: replied 5 months ago.
I attempted to "log on" and had issues. My email ********** was entered correctly, as well as my password ***** credit card info). I have not been able to go beyond this point. I am concerned after giving my credit card info and then your web site basically has me locked out. ??? What else can I do?
Expert:  Pete replied 5 months ago.

Hi there,

Was your replacement main board an exact match, or a different board or revision?

Are all input types affected in the same way?

Could you please attach an image of the picture?

Expert:  Pete replied 5 months ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.