Have TV Questions? Ask a TV Technician
Hello, and sorry you're having problems.
Offhand WHAT is it you'r connecting to the TV (for example: cable/SAT box, Roku, etc.) and using WHAT specific type of cables please (HDMI, component video, etc.)?
The details determine the solution so please postback with as many as you can.
Thanks. I'm assuming a Roku BOX and not the Roku stick?
Have you used the Samsung remote's "Source" button to select the HDMI port you're plugged into? That is the first step. Let me know once you've done that.
No sir, the site sends that phone call option- not anything I requested. Please review the answer above and reply back on this page.
Specifically, USE the Samsung remote's SOURCE button as indicated and select HDMI. Have you done that yet, yes or no please?
Okay, you will need to select the specific one you have the Roku's HDMI cable plugged into. So check if it's plugged into HDMI 1, 2 or 3, and make sure you're selecting HDMI 1, 2 or 3 respectively.
You lost me. You're plugged into HDMI 1 and did not choose HDMI 2? What you need to do is select the one you plugged into. Also HDMI 1/DVI will not work- since it needs audio cables as well.
Shut the TV off. Plug the ROKU into HDMI 2.
Turn the TV On.
Use the SOURCE button on the Samsung remote to select HDMI 2.
I never said anything about USB. Please follow the instructions I posted. I will post them again:
1) Shut the TV off.
2)Plug the ROKU into HDMI 2.
3)Turn the TV On.
4) Use the SOURCE button on the Samsung remote to select HDMI 2.
HDMI is for HDMI- not USB. You told me above that you have an HDMI cable from the Roku to the TV. So now you're saying you don't? Okay, I'm just going by what you're telling me.
If you're using the Red,White and Yellow cables, then you select "AV" or "Video" (whichever of those two choices is available) using the Samsung's SOURCE button. Try that.
Okay sounds good.
Were you able to get the Roku letters to appear on the screen?
What can't you do please? Let me know where you're stuck.
If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top your screen. That is how I am credited for my efforts by the site.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Do you need more help with this? I can help you here, or by phone if you prefer, at your convenience. If you'd prefer to pick this up another time that is ok too. If you just want to cancel/refund, you may to that from the help page.