How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I messed things up somehow and now I have a tool bar at the

Customer Question

I messed things up somehow and now I have a tool bar at the bottom of my screen which has 6 rectangles HDTV, DOLBY ON/Sleep timer , PC IN, HDMI, Eco. I cannot get it off the screen. I want to watch my video and the tool bar will not go away. I don't know how it got there to begin with.
Submitted: 5 months ago.
Category: TV
Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 5 months ago.
Please use the 406 -633-2246 phone number
Expert:  TV Tech1 replied 5 months ago.

Sounds like you are in the TV's Demo mode.

If it's a Samsung -

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168829&modelname=PN50B550T2F

If it's an LG -

http://www.lg.com/us/support/product-help/CT10000018-1434403325217-others

If it's a Vizio -

https://support.vizio.com/s/article/How-to-get-your-VIZIO-HDTV-out-of-Demo-Mode-Store-Mode

Those are the Big 3 TV brands out there. If you know your brand name, or have the TV's manual you can usually find out the information needed to remove the Store/Demo mode from your TV.

Customer: replied 5 months ago.
This is worth 0!!!! I gave you the brand, I gave you the model and if it was in the manual I would have addressed it. I can go to their website for $0, but wanted an immediate answer. I am really angry. This is a total rip-off!
Expert:  Aric replied 5 months ago.

Hello, I'm sorry but you did not post any brand on this page. If you need help then postback with the brand and model number off of the back of the set. The previous expert can you as much info as he could based on what you posted. Without specifics we cannot provide specific answers. Let me know if you need assistance.