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Hello, my name is Rusty. Sorry to hear you're having trouble, it seems like your software has gotten corrupt, so it cannot fully boot up. Let's try to force it. Holding the power button is a soft reset, we're going to do a full factory reset. If this doesn't work, we'll have to have you send it in to get the memory flashed.
After holding the power button to force it off, hold the enter button, and press the power button. Use the arrow buttons to highlight RESET YES and press Enter.
That will reset it as best as it can. If that doesn't do the trick, it will need to go in to have the system flashed. Click here to find your nearest service center.