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Hi there and welcome
Can you do the following please
Launch the Netflix app.Using the arrows on your remote, enter the following sequence:Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, UpSelect Deactivate.
Then open the Netflix app again, sign in and tell me if it now functions correctly please.
You will need to contact customer service for all payment questions, as I am just an engineer here.
Please contact them on***@******.***