How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Technician
Category: TV
Satisfied Customers: 31327
Experience:  Avid TV Technician
32989067
Type Your TV Question Here...
Richard is online now
A new question is answered every 9 seconds

Using Netflix through SmartHub has developed this problem:

Customer Question

using Netflix through SmartHub has developed this problem: subtitles appear despite setting them off via the language/subtitles menu
JA: How long has this been going on?
Customer: intermittently for a couple of weeks
JA: What troubleshooting have you tried?
Customer: restarting the TV, trying setting subtitles on, then off
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: manufactured 2011, model UN46D7000LFXZA
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I think that's ti
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: TV
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you do the following please

Launch the Netflix app.
Using the arrows on your remote, enter the following sequence:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
Select Deactivate.

Then open the Netflix app again, sign in and tell me if it now functions correctly please.

Customer: replied 5 months ago.
This did not work.
I signed up for a $5 charge but my AE just indicated a $28 charge. Please explain why I have a $28 charge.
Expert:  Richard replied 5 months ago.

You will need to contact customer service for all payment questions, as I am just an engineer here.

Please contact them on***@******.***