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Hi Kevin and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, bear with us; re-confirm and post back with the complete model numbers of the soundbar and the TV.
Appreciate the additional information.
...and the TV's model? Additionally, please describe how the soundbar is connected to the TV using what kind of cable(s).
Still, is the TV directly connected to an antenna or cable feed? ...or is there a cable box or even a satellite receiver used with it?
What are the other devices connected to the TV (and/or the soundbar) ?