How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Just bought a Samsung 78" TV thursday and it worked short

Customer Question

just bought a Samsung 78" TV thursday and it worked for a short period of time,,now it won't turn on the red light just keeps blinking
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: its brand new i just plugged it in yesterday it was on for 30 min now it won't turn on its a SAMSUNG UN78JU7500
JA: What troubleshooting have you tried?
Customer: the standard stuff checking power supply and cables
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no please connect
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: TV
Expert:  Mike G. replied 5 months ago.

Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...

-Please describe exactly how you "checked the power supply and cables"? What did you do?

___________________________________________________________________

** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **