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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have lost reception of all my digital tv channels. I have

Customer Question

I have lost reception of all my digital tv channels. I have already tried auto tuning. That has not worked. Is there anything else I can do ?
Submitted: 11 months ago.
Category: TV
Expert:  Dan replied 11 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. First, make sure your TV is set for Air or Antenna and not cable.

Customer: replied 11 months ago.
It is
Customer: replied 11 months ago.
The message I get is "not programmed."
Expert:  Dan replied 11 months ago.

Do you have a separate box plugged into the TV to pickup freeview channels?

Customer: replied 11 months ago.
No I dont
Expert:  Dan replied 11 months ago.

Do you have other TV's that are working properly?

Customer: replied 11 months ago.
No this is the only one. I have a DVD attached. The problem started when I played a DVD. I pressed input on my remote and HDM1. The DVD player perfectly. When it finished I pressed Input again and then antenna. I had all the channels and but no picture. The problem then got worse when I went to menu and pressed auto tuning. I then lost all my channels .
Expert:  Dan replied 11 months ago.

Is the antenna connected directly to the TV?

Customer: replied 11 months ago.
it is
Expert:  Dan replied 11 months ago.

Did you give me the complete model number?

Customer: replied 11 months ago.
Sorry it is an LCD Television
Expert:  Dan replied 11 months ago.

Okay thank you. There should be another model number located on the TV, possibly on the back?

Customer: replied 11 months ago.
Hi Dan. This is hard to believe but I have auto tuned the TV for the about the 20th time and this time it has worked. I have all my channels back. Thank you for your time and patience. Alan
Expert:  Dan replied 11 months ago.

Well good! As long as it is working again that is the main thing!!