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Nathan, Installer
Category: TV
Satisfied Customers: 19539
Experience:  Custom home theater installer, authorized dealer top brands.
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I have a PT - AE2000U I have a issue that when it is turned

Customer Question

Hi I have a PT - AE2000U I have a issue that when it is turned on the red light goes green for a few seconds then switches off.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: I had changed the bulb a few months ago and has had about 550 hrs on it.
JA: What troubleshooting have you tried?
Customer: when it first started to happen I would have to unplug the power and then sometimes it would start up only if the unit was on its side. but now nothing helps.
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Once the unit has switched its self off the remote will not turn on unless it has been disconnected by the mains.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: TV
Customer: replied 3 months ago.
PT - AE2000U is a Panasonic projector.
Expert:  Nathan replied 3 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me about the lamp you purchased (source, cost, etc)?

Customer: replied 3 months ago.
Hi it was a panasonic lamp i'm looking for the price.
Customer: replied 3 months ago.
an original panasonic lamp
$380 from Heartland
Customer: replied 3 months ago.
Expert:  Nathan replied 3 months ago.

Sorry, the duplicate replies get lost in the queue. My apologies for the delay.

Expert:  Nathan replied 3 months ago.

Is it the power/standby light that comes on?
Do you see it flash green or orange at all, or only solid green?
Anything on the temp or lamp indicators?

Customer: replied 3 months ago.
no worries- it starts red then green and back to red.
no lamp indicators
Expert:  Nathan replied 3 months ago.

That isn't a specific diagnostic code, but can come from a bad lamp, loose lamp or cover, or filter/airflow issue.

Pull the lamp out, and reseat it carefully, close the cover tightly and then blow out all the vents/holes around the proj. to dislodge any dust inside that could be causing overheating.

Customer: replied 3 months ago.
Ok I can reset and clean out further but feel that i have already done that...