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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My tv keeps saying retrieving data no picture but foxtel

Customer Question

My tv keeps saying retrieving data no picture but foxtel works
JA: What's the make and model of your tv? Have you had any issues with the picture before?
Customer: No vivo ptv42hdq
JA: What troubleshooting have you tried?
Customer: None just unplugged antenna and replugged in
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 11 months ago.
Category: TV
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What input are you having this problem with? Only on antenna?

Customer: replied 11 months ago.
just when i put it on tv
Customer: replied 11 months ago.
My tv doesnt woek through foxtel as my building doesnt have a satelite dish so u need to change from av to tv to watch tv but all of a sudden it just says retieving data
Expert:  Nathan replied 11 months ago.

Okay go into the tv setup menu, and run the auto scan function to reload the signals.

Customer: replied 11 months ago.
Im trying to do that now taking a whole
Customer: replied 11 months ago.
Customer: replied 11 months ago.
Fixed thanks how much was i charged ?
Customer: replied 11 months ago.
Actualy no its not
Customer: replied 11 months ago.
no response
Customer: replied 11 months ago.
Typical scam ?
Customer: replied 11 months ago.
How much was i charged ???
Expert:  Nathan replied 11 months ago.

I'm sorry I missed you Jacqui.

No, this is not a scam, but all the multiple messages get lost in the queue and I don't get them.

Please send only a single message and give me an opportunity to respond.

It found 37 digital channels, so what is not working?

Expert:  Nathan replied 11 months ago.

Do you need more help with this?