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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I got lg tv model pdp50r3011 now the problem is only voice

Customer Question

i got lg tv model pdp50r3011 now the problem is only voice no pitcher how i gonna fix it n my name is kevin.
JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?
Customer: i did unplugging not a few hours just happening few weeks ago.
JA: What troubleshooting have you tried?
Customer: only voice no pitcher.
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: the problem is how much it gonna cost me.
JA: I'm not sure of the exact price, but there's only a $5 deposit. The rest of the price information will be on the page I send you to.
Customer: ok.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: TV
Expert:  Shahid replied 5 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.

- Does TV screen glow/ show light when turn On the TV?

- How long the TV power cord left unplugged from power socket?

Thanks.

Customer: replied 5 months ago.
just a few min.
Expert:  Shahid replied 5 months ago.

- Does TV screen glow/ show light when turn On the TV?

- Also, try to unplug TV power cord for 10 minutes and check.