Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the model number of the tv?Which hdmi port are you connected to on the tv, and which box do you have?
This has nothing to do with satellite signal strength.
Signal strength only means what the box is getting from the dish. What the box actually outputs to the tv is entirely different.
Your box may have outdated firmware, or may have some incorrect settings.
You can go into the box menu and make sure that the output format is set to hdtv or 1080i/p (not to 720). If that checks out, then the issue is still the box itself and the signal it is outputting to the tv. The only sure fire way to resolve that and to take full advantage of the features of your new tv is to have the satellite company upgrade you to a new model box that is actually 4k capable.
Even if your box is outputting 1080p (which it isn't, you're getting 1080i at best), that is still only half of what your tv is capable of. The tv is just taking that lower level signal and doubling every line to fill in the spaces, so it is still only a simulated improvement. True 4k picture quality requires 4k signal and content.
Do you need more help with this?