How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 9465
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your TV Question Here...
Shahid is online now
A new question is answered every 9 seconds

My sony bravia tv won't connect to my comcast box via hdmi

Customer Question

My sony bravia tv won't connect to my comcast box via hdmi cable
JA: Can you guesstimate how old your Sony is? And just to clarify, what's the exact model?
Customer: kdl-55w700b
JA: What troubleshooting have you tried?
Customer: its only a year or two old
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: everything i can find
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: TV
Expert:  Jack replied 5 months ago.

Hi , I`m Jack
Perhaps I can help you with this problem

Expert:  Jack replied 5 months ago.

Is this anew setup or one that stopped working correctly ?

Customer: replied 5 months ago.
a new setup that worked and then stopped
Customer: replied 5 months ago.
Our service was just setup today
Customer: replied 5 months ago.
We disconnected the cable for 5 minutes to put wires through the console table we bought and now it won't work
Expert:  Jack replied 5 months ago.

console ?

Customer: replied 5 months ago.
a tv table with holes in the back
Expert:  Jack replied 5 months ago.

ok then , thought we were talking about tv a surround system

Expert:  Jack replied 5 months ago.

What is happening now , do you get a message like " no signal " ?

Customer: replied 5 months ago.
Expert:  Jack replied 5 months ago.

Did you try the INPUT or SOURCE button on the tv` remote ?

Customer: replied 5 months ago.
No signal, Check the external input or select another is the message I get
Customer: replied 5 months ago.
I did, I have tried every input and every hdmi slot on the tv
Expert:  Jack replied 5 months ago.

o.k , on sony tv`s it is called TV/VIDEO , have you tried to press that button a few times ?

Customer: replied 5 months ago.
on my remote it says input
Expert:  Jack replied 5 months ago.

o.k and what happens when you press it repeatedly ?

Customer: replied 5 months ago.
its on hdmi 1 and thats the slot the cord is in
Customer: replied 5 months ago.
it changes the input
Expert:  Jack replied 5 months ago.

o.k then it looks like the cable box may be out of action , anything else like a dvd or game connected to this tv ?

Customer: replied 5 months ago.
nope
Expert:  Jack replied 5 months ago.

not much choice as a test here , is it a cable box anyway ?

Customer: replied 5 months ago.
a comcast cable box
Expert:  Jack replied 5 months ago.

o.k hen pull out its cable and plug it directly into the tv then set the tv to a lower channel , do you get anything on the screen ?

Customer: replied 5 months ago.
it connects via hdmi
Expert:  Shahid replied 5 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it.

- Have you tried to reboot cable box?

Unplug cable box power cord from wall outlet for 3 minutes, replug back in and let it reboot that may take several minutes to finish then select HDMI input of TV to see if picture appears?

Thanks.