Have TV Questions? Ask a TV Technician
Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...
-Is this only with tv channels or also with bluray, game, streaming, etc?
-Who is your channel provider? comcast or directv or ....
** My replies can take up to 5 minutes to appear **** Do NOT start a new question **
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Streaming movies from an app built into the tv (using Samsung tv remote)? or external device like Roku etc?
Is that streaming with the netflix app built into the tv? or through an external device like Roku or?
Who is your channel provider?
Who is your tv channel provider???
If you have a cable/sat provider with a box/dvr and remote, then first step is to reset that box/dvr:
-leave the tv On.
-locate the power cord for the provider's box/dvr and unplug it from the wall.
-wait 20 seconds and plug that power cord back in, power on if needed.
-watch the tv screen as the provider's box/dvr boots back up.
-check for normal operation.
If that doesn't help then:
-reseat ALL connection cables on both ends (back of tv AND back of box/dvr).
-replace ALL connection cables.
-contact channel provider for remote signal testing and/or site visit to possibly replace the equipment or restore signal.
Before you go please take a moment to submit at least a 3 star rating at the top of this page. Then if you still need help you can reply back and I will be happy to assist you further.
Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?