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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Samsung lcd screen osd won't disappear. constantly says "not

Customer Question

Samsung lcd screen osd won't disappear. constantly says "not available" on the screen.
JA: How long has this been going on?
Customer: several days
JA: What troubleshooting have you tried?
Customer: tried using the remote to remove the osd but that didn't work
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 10 months ago.
Category: TV
Expert:  Shahid replied 10 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

Customer: replied 10 months ago.
Model # ***** *****
version SP01inputs used are HDMI and VGA. it's a scoring display for a bowling center.
Expert:  Shahid replied 10 months ago.

Thanks for the info.

What is connected to HDMI and VGA inputs of TV?

Customer: replied 10 months ago.
Brunswick scoring software for bowling alley
Customer: replied 10 months ago.
I've talked with them, they have no idea what the problem is or how to fix it.
Expert:  Shahid replied 10 months ago.

OK, so a computer is connected to VGA port, correct?

If so, does the "not available" display appear only when run Brunswick scoring software?

Customer: replied 10 months ago.
a windows 7-embedded machine"not available" displays regardless of input setting
Expert:  Shahid replied 10 months ago.

OK, it could be fault of connected video source so lest confirm it.

Do you have known good DVD player to hook it into HDMI input of TV as a test?

Customer: replied 10 months ago.
i don't have anything handy but can bring one in from home
Customer: replied 10 months ago.
if i do that & test it later today, will i be required to pay again to chat with you further?
Expert:  Shahid replied 10 months ago.

No, you wont need to pay again, simply reply here to continue troubleshooting. Please save this question page link to open it again at later time to reply.